Troubleshooting

Password recovery, connection problems and getting help from staff.

Account help

Problems signing in or changing account details.

What to do when you cannot sign in and there is no self-service password reset.

Send a username change request from Settings for moderators or administrators to review.

Where to ask for help and what information makes a support request easier to investigate.

Get help with unwanted contact or a moderation decision.

How blocking separates two accounts across Flipnotes, comments, notifications, Creator's Rooms and interactions.

Ask staff to review a Flipnote removal decision.

Ask RexiMemo staff to review an account moderation decision.

Start here when Flipnote Studio cannot reach RexiMemo.

Use the code number to work out whether the problem is Wi-Fi, DNS, sign-in or the online service.

What to check when Flipnote Studio is not reaching RexiMemo through the configured DNS.